Cancel or Order Change Requests
Cancellation Policy
For cancellations, kindly reach out to us at info@hare-today.com and provide your order number.
In the event of a cancellation within 24 hours of the scheduled ship date, a 10% restocking fee will be enforced.
Please note that orders placed on hold and subsequently canceled are also subject to the 10% restocking fee without exception.
Cancellations requested on the same day as the scheduled ship date may not be feasible, and no waivers to the restocking fee will be granted.
Order Change Policy
To request order changes, please contact us, preferably via email.
Here are the steps for order modifications:
- Cancel Current Order: This option is advisable, especially when transitioning to a larger box size, as shipping costs are based on shipping location, weight, and dimensional size of package. Therefore, alterations in items can affect shipping costs. To cancel, kindly email us, and we will initiate the cancellation process and proceed with your payment refund.
- Reordering Process: Reordering is a simple process. Log into your account, access your previous order, select "Reorder these items," and adjust your items accordingly.
- Adjustments by Hare Today: Upon customer request and confirmation, Hare Today can also make necessary order adjustments, particularly if a product substitution is desired with equivalent weights.
To protect your privacy, we do not retain payment information. If using PayPal, remit payment to aluke@hare-today.com. Kindly inform us once payment is made. Alternatively, we can process your payment over the phone if preferred.
Rest assured, if you are uncertain about the best option for your order change, feel free to reach out to us. We will gladly provide recommendations to your specific needs.
