Also see box on home page- Shipping Info/Schedule
Dry Ice is particularly useful for freezing, and keeping things frozen because of its very cold temperature: -109.3F. Dry Ice changes directly from a solid to a gas -sublimation- in normal atmospheric conditions without going through a wet liquid stage. Therefore it gets the name "dry ice." As a general rule, Dry Ice will sublimate at a rate of five pounds every 24-36 hours in a insulated cooler. This is why we use both dry ice and freeze packs. The freeze packs will continue to keep the products at the desired temperature after the dry ice has dissipated.
The meat although thawed is still fine to feed. Put back in freezer or put in refrigerator and use with in 2-3 days. You may also portion into smaller serving sizes first and then refreeze.
Tip: IF you are feeding cats and are working on transitioning them to raw you can take the ground meat/bones/organs put into ice cube trays and then refreeze. Once frozen pop out of the trays and put in freezer bags or containers. You now have small easy to use servings.
12x12x12 Holds 14 lbs of products
14x14x14 Holds 31 lbs of products
16x16x16 Holds 51 lbs of products
18x18x18 Holds 55 lbs of products
Dehydrated goods, toys, essential oils and supplements do not apply to the 10 lb minimum.
Two freeze packs and 5 lbs of dry ice are added per shipping box on orders that are 1-2 day transits and are over 31 lbs. There is no additional fee for this.
Four freeze packs and 8 lbs dry ice are added to orders that contain a box under 31 lbs and/or are 3+ day transits. There is a packaging fee of $5.00 added to cover the additional costs of the extra freeze packs and dry ice needed.
All orders have to be in minimum of 1 day prior to the next ship date. Orders are done first come first serve. We can do about 200 boxes in a day.. If we are over that amount by the time you place your order you will be scheduled for the following ship date. Example if you order on Sunday and we are at our max for Monday your order will ship Tuesday. If you want date specific shipping order a few days in advance and request the ship date in comments box keeping in mind we only ship Monday and Tuesday. 4 day shipping ships on Mondays only.
Example: if you are a 2 day transit and you order on a Monday, the order would ship on Tuesday and you would receive on Thursday.
I will update your order from "Pending" to "Processing" and let you know the date the order will ship. Once your order ships you will be emailed a tracking number. Tracking info is available AFTER 6 P.M. the day the order ships. We use FED EX for all our shipping.
You can recycle the insulation. If you are a crafty person here is a link for many ideas on reusing Styrofoam: http://www.styrofoamcrafts.com/en/projects?cat=3fd1288b-dc2a-4592-bd4e-a2a5a4fe0dee
I can put a trace on the box as well as having Fed Ex contact the driver to see where the box was left, as it may have been delivered to a wrong address. Time is of the absolute essence with failed deliveries and/or delayed deliveries.
If you fail to contact me within 24 hours of receipt of box showing delivered there is no recourse and payment will not be refunded.
Also, keep in mind that we do not resend orders, rather all items must be reordered by the customer.
I do shipping labels ahead of time as I cant be packing boxes and do labels at the same time so just because there is a tracking link on your account does not mean the order shipped just that a label was generated.
Check after 4 pm, the day your order is scheduled to ship and the tracking will be valid. Boxes have to be picked up and scanned before you can see the tracking info.
During seasons of warmer weather, we only offer 1-3 day Ground, as weather has to be cold enough to keep the products cold while in transit, and Express shipping options.
Also, keep in mind that 4 day Ground shipping is offered when the weather is consistently in the 40's across the country. More information here: https://hare-today.com/shipping_info
Express does run separate then Ground, but really no benefit if estimated transit times are the same as Ground during checkout.
Ground Home Delivery does not require a signature, FedEx has been instructed to leave packages, however FedEx does reserve the right to use their discretion.
Also, we have a Hold At Location option which allows you to pick up your package at a FedEx terminal near you. This option is available at checkout and automatically populates based on your shipping address. This is a good option if you are running errands, driving home from work, etc and keeps your order off a potentially hot truck. Keep this option in mind if you have had issues with deliveries in the past or are at the end of a delivery route. Please note that FedEx hold locations do not accept Express deliveries.