Shipping Information
We only ship our frozen products on Mondays and Tuesdays each week, dependent on our holiday schedule listed below. Our shipping originates from Springboro, Pennsylvania where we manufacture our products.
Orders are fulfilled on a first-come, first-served basis, and we can ship approximately 275 boxes per shipping day. If we exceed this limit when you place your order, your shipment will be scheduled for the next available shipping date. For example, if you order on Sunday and we’ve reached our maximum for Monday, your order will be shipped on Tuesday. Orders must be placed at least one day before the next shipping date. All frozen food orders are shipped via UPS and FedEx, depending on the customer's choice. Please remember that we require a physical address for frozen orders. P.O. boxes are not acceptable.
- If you need a specific shipping date, please use the comment box during checkout, keeping in mind that we only ship Frozen Products on Mondays and Tuesdays.
- Generally, orders placed by Saturday morning are scheduled for Monday's shipping, although this may vary depending on our box count, but it's a good guideline to follow.
Non-frozen items
When ordered separately from frozen products, non-frozen items typically ship via FedEx Express or USPS Priority from Monday to Thursday. These non-frozen items encompass Treats, Supplements, Bedding, Essential Oils, Toys, and Freeze-Dried products. They all ship for a flat fee of $11.50, with no minimum or maximum order amounts necessary.
Shipping Options
When you proceed to checkout, you'll encounter various shipping options. The most economical choice is ground or home delivery, which involves shipping via truck. However, during the warmer months, this may lead to increased thawing. Additionally, you have the choice of overnight delivery, 2-day air delivery, and 3-day express shipping.
When shipping items with a 1- or 2-day transit time, they should arrive with minimal thawing. Keep in mind that the more products you include in your box, the longer the thawing process will take. Larger package sizes, such as our 5 lb ground, require significantly more time to thaw compared to 1 or 2 lb packages. To minimize thawing time, opt for 5 lb packages whenever feasible, or consider upgrading to UPS Air or FedEx Express shipping for a quicker transit time.
The maximum transit time for frozen food is 4 days during winter and three days in warmer months. All shipments that take 4 days must be dispatched exclusively on Mondays, and orders should be placed by Saturday.
Important Note on 4-Day Shipping:
4-day shipping is available when temperatures consistently remain in the 40s nationwide. Ground or home delivery relies on truck shipments, and it’s essential for the weather to be cold enough to keep the product at the right temperature during transit. There is no fixed start or end date for this shipping option, as it relies on weather conditions. I will announce on our social media and update our blog when this service is available and when it will be discontinued. Typically, we begin offering this in November and conclude in April, but again, it all hinges on the weather.
- Days in transit do not include the day the order is shipped. For instance, if an order ships on a Monday and has a transit time of two days, it would be expected to arrive on Wednesday.
- When ordering 10-30 pounds of frozen products or if your transit time is between 3 to 4 days, I cannot guarantee that the items will stay frozen. Please note that we will always adhere to safe shipping standards. For information about thawing, kindly check the FAQ. Furthermore, larger bags and fuller boxes will lead to slower thawing times.
- A single box can accommodate up to 50 pounds of product. On the checkout page, you'll find a calculator that indicates the total weight of the items currently in your cart.
- Generally, our team operates from Monday to Thursday, between 6 AM and 4 PM.
Our box sizes include the following:
- 12x12x12 Holds up to 12 lbs of products
- 14x14x14 Holds up to 31 lbs of products
- 16x16x16 Holds up to 50 lbs of products
When possible, order for the largest size products available, since smaller sizes tend to thaw more quickly. For instance, a 5 lb package will take longer to thaw compared to 1 lb packages. Additionally, our 5 lb ground packages come with a $0.50 per pound discount, which is reflected in the price.
In addition to selecting larger package sizes, I suggest filling your boxes based on the weights mentioned above. Adhering to the recommended weights for each box size will optimize your shipping costs and ensure that your products remain frozen during transit.
For more shipping information and frequently asked questions, visit our Shipping FAQ: http://hare-today.com/shipping_faq
When can you expect your delivery?
- To know exactly when to expect your order, reference your anticipated ship date and the shipping method chosen during checkout, as well as the estimated transit times provided in the maps below.
- For example, if we ship your order on Monday and the estimated transit time is 2 days, you can expect to receive it by Wednesday.
- Please remember that our frozen products are only shipped on Mondays and Tuesdays each week, taking into account our holiday shipping schedule.
UPS Ground Transit Map
FedEx Ground Transit Map
Unfortunately, we do not ship to Washington State given the lengthy ground transit time, as well as the high cost to register each of our products with the State.
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2025 Holiday Shipping Schedule
Monday, January 20th - Martin Luther King, Jr Day. UPS Closed. FedEx Express shipping only on Monday. UPS and FedEx will be available on Tuesday, January 21st.
Monday, May 26th - It's Memorial Day, folks! No shipping happening here. We'll be back in action on Tuesday, May 28th, but only for those speedy FedEx Express shipments!
Friday, July 4th - Happy Independence Day! Just a heads-up: no shipping on Monday, June 30th or Tuesday, July 1st.
Monday, September 1st - Labor Day alert! No shipping today, but we’ll kick things off again on Tuesday, September 3rd, exclusively for FedEx Express shipments!
Week of November 24th - November 28th - Gobble, gobble! It's Thanksgiving time! No shipping during this week, but don’t fret, we’ll be shipping again on Monday, December 1st.
Christmas - New Year’s - Ho ho ho! No shipping from Monday, December 15th until the New Year rolls in. Mark your calendars: the last shipping day before Christmas is Tuesday, December 9th, and we’ll be back to it on Monday, January 5th, 2026!
To provide further clarity about our holiday schedule, this primarily depends on the availability of carriers and is also rooted in food safety considerations. The increase in online orders raises the risk of late or failed deliveries, making it essential to prioritize the lives that go into and the quality of our products.
