Shipping Information
A Message From Our Team: Thank you for trusting Hare Today with your pet’s nutrition. Your pet’s health and safety are always our top priority—from how we make our food to how we ship it. Because most of our products are frozen and perishable, we follow strict shipping guidelines to help ensure your order arrives safely.
All orders ship from our family farm in Springboro, Pennsylvania. If you ever have questions, please reach out—we’re always happy to help.
Frozen Product Shipping 🚚
Shipping Days
We ship frozen products on Mondays and Tuesdays only, except during holiday weeks (see Holiday Schedule below).
Order Processing & Shipping Capacity
- Frozen orders must include our 10 lb minimum
- Orders are processed first come, first served and must be placed at least one day before the next shipping day
- We can ship approximately 275 boxes per day -- During holidays, shipping fills quickly.
- If capacity is full, your order moves to the next available shipping day
Example: Order Sunday → If Monday is full, your order ships Tuesday.
✅ Helpful Tip: Orders placed by Saturday morning typically ship Monday, depending on capacity.
Carrier Options & Address Requirements
Frozen orders ship via UPS or FedEx, based on the customer's selection at checkout.
Physical address required — frozen items cannot ship to P.O. Boxes.
Need a Specific Ship Date?
If you need a specific ship date, please note it in the checkout comment box.
Non-Frozen Product Shipping
If your order contains only non-frozen items, they ship:
- Monday–Thursday
- Via USPS Priority, UPS, or FedEx (we choose the best option)
- Flat shipping rate: $11.50
- No minimum or maximum quantity
Non-frozen items include treats, supplements, bedding, essential oils, toys, and freeze-dried products.
Our Work & Shipping Schedule
- Work week: Monday–Thursday
- Hours: 6:00 AM – 4:00 PM
- Shipping is our focus on Mondays and Tuesdays
- Production follows Tuesday afternoon–Thursday
Shipping Methods, Box Sizes, & Thawing
Shipping Options
- Ground/Home Delivery (most affordable)
- Overnight
- 2-Day Air
- 3-Day Express/Select
Packaging & Box Sizes
| Box 📦 Size | Holds Up To |
|---|---|
| 12″ × 12″ × 12″ | 12 lbs |
| 14″ × 14″ × 14″ | 31 lbs |
| 16″ × 16″ × 16″ | 50 lbs |
- Max weight per box is 50 lbs.
✅ Helpful Tips:
Boxes perform best when filled close to capacity
Larger packages or faster shipping can help reduce thawing
A cart weight calculator is available at checkout
What to Expect
- 1–2 day shipping usually arrives with minimal thawing
- 3-4 day transits and orders with 30 lbs or under will automatically receive a $5 shipping fee to cover extra dry ice and double the amount of freeze packs
- Remember, larger orders stay colder longer
- 5 lb packages stay frozen longer than 1–2 lb sizes
- 5 lb ground products include a $0.50/lb discount which is always reflected on the website
- Fill a 50 lb box and select UPS ground for 35% off your shipping rate
When Will My Order Arrive? ⌚
Delivery depends on:
1️⃣ The day your order ships
2️⃣ The shipping method selected
3️⃣ Carrier transit time
Example: If your order ships Monday with 2-day transit, it should arrive Wednesday.
Transit Time ⏳ & Safety
Transit Time Guidelines
- Transit time does not include the ship day
- Warm months: up to 3-day transit
- Winter: up to 4-day transit
4-Day Winter Shipping
- Ships on Mondays only
- Order must be placed by Saturday
- Available only when national temperatures average 40°F or colder
- Announced via our website, blog, and social media
- Typically November–April, but weather decides
Our Safety Commitment
Your pet’s safety matters to us and so do the lives that go into our products.
- For shipments weighing 10–30 lbs or traveling 3–4 days, some thawing may occur
- We will not ship orders that we believe cannot arrive safely
If your food softens slightly, please see our Shipping FAQ for safe handling guidance.
2026 Holiday Schedule
Our holiday shipping schedule is based on carrier availability and food safety. Delays increase risk for perishable shipments, so we avoid shipping when deliveries may be delayed into weekends.
Monday, January 19th – Martin Luther King, Jr. Day UPS is closed, but we will still be shiping FedEx Express packages. Normal shipping resumes Tuesday, January 20th for both UPS and FedEx.
Monday, May 25th – Memorial Day No shipping. We are closed for the holiday.
- FedEx Express only shipping resumes Tuesday, May 26th.
- UPS orders placed on/after May 19th will ship Monday, June 1st.
Saturday, July 4th – Independence Day💥Normal shipping schedule.
Monday, September 7th – Labor Day No shipping. We are closed for the holiday.
- FedEx Express resumes Tuesday, September 8th.
- UPS orders placed on/after September 1st will ship Monday, September 14th.
Thanksgiving Week (November 23rd–27th) No shipping. Shipping resumes Monday, November 30th.
Christmas🎄 & New Year 🎆 Holiday No shipping from Monday, December 21st through New Year.
- Final shipping day before Christmas: Tuesday, December 15th.
- Shipping resumes Monday, January 4, 2027.
UPS Transit Map
FedEx Transit Map
Unfortunately, we do not ship to Washington State given the lengthy ground transit time, as well as the high cost to register each of our products with the State.
