Shipping Information
A Message From Our Team: Thank you for trusting Hare Today with your pet’s nutrition. Your pet’s health and safety are always our top priority—from how we make our food to how we ship it. Because most of our products are frozen and perishable, we follow strict shipping guidelines to help ensure your order arrives safely.
All orders ship from our family farm in Springboro, Pennsylvania. If you ever have questions, please reach out—we’re always happy to help.
Frozen Product Shipping 🚚
Shipping Days
We ship frozen products on Mondays and Tuesdays only, except during holiday weeks (see Holiday Schedule below).
Order Processing & Shipping Capacity
- Frozen orders are subject to a minimum weight of 10 lbs.
- Orders are processed on a first-come, first-served basis and must be placed at least one day before the next shipping day.
- Our shipping capacity is approximately 275 boxes per day. During holidays, orders may fill quickly.
- If capacity is reached, your order will be scheduled for the next available shipping day.
Example: If you place an order on Sunday and Monday is full, your order will ship on Tuesday.
✅ Helpful Tip: Orders placed by Saturday morning typically ship Monday, depending on capacity.
Carrier Options & Address Requirements
Frozen orders ship via UPS or FedEx, based on the customer's selection at checkout.A physical address is required, as frozen items cannot be shipped to P.O. Boxes.
Need a Specific Ship Date?
If you require a specific shipping date, please indicate this in the comment box during checkout.
Shipping Methods, Box Sizes, & Thawing
Shipping Options
- Ground/Home Delivery (most affordable)
- Overnight
- 2-Day Air
- 3-Day Express/Select
Packaging & Box Sizes
| Box 📦 Size | Holds Up To |
|---|---|
| 12″ × 12″ × 12″ | 12 lbs |
| 14″ × 14″ × 14″ | 31 lbs |
| 16″ × 16″ × 16″ | 50 lbs |
- Max weight per box is 50 lbs.
✅ Helpful Tips:
Boxes perform best when filled close to capacity.
Larger packages or faster shipping can help reduce thawing.
A cart weight calculator is available at checkout.
What to Expect
- Typically, 1–2 day shipping results in minimal thawing.
- For orders with 30 lbs or less and transit times of 3-4 days, a $5 shipping fee will apply to cover additional dry ice and double the number of freeze packs.
- Larger orders maintain colder temperatures for longer periods.
- 5 lb. packages remain frozen longer than 1–2 lb sizes.
- A $0.50/lb. discount applies to 5 lb ground products, which is reflected on the website.
- Fill a 50 lb. box and select UPS Ground for a 35% discount on your shipping rate.
When Will My Order Arrive? ⌚
Delivery depends on:
1️⃣ The day your order ships
2️⃣ The shipping method selected
3️⃣ Carrier transit time
Example: If your order ships Monday with 2-day transit, it should arrive Wednesday.
Transit Time ⏳ & Safety
Please keep in mind that transit time does not include the shipping day.
Our Safety Commitment
Your pet’s safety matters to us and so do the lives that go into our products.
- For shipments weighing 10–30 lbs or traveling 3–4 days, some thawing may occur.
- We cannot guarantee products will arrive 100% frozen, but please know that we would never ship an order that we believe would arrive unsafe.
If your food softens slightly, please see our Shipping FAQ for safe handling guidance.
4-Day Winter Shipping
- Ships on Mondays only
- Order must be placed by Saturday
- Available only when national temperatures average 40°F or colder
- Announced via our website, blog, and social media
- Typically November–April, but weather decides
Non-Frozen Product Shipping
If your order contains only non-frozen items, they will ship:
- Monday–Thursday
- Via USPS Priority, UPS, or FedEx (we choose the best option)
- Flat shipping rate: $11.50
- No minimum or maximum quantity required
- Non-frozen items include treats, supplements, bedding, essential oils, toys, and freeze-dried products.
Our Work & Shipping Schedule
- Work week: Monday–Thursday
- Hours: 6:00 AM – 4:00 PM
- Shipping is our focus on Mondays and Tuesdays
- Production follows Tuesday afternoon–Thursday
2026 Holiday Schedule
Our holiday shipping schedule is based on carrier availability and food safety. Delays increase risk for perishable shipments, so we avoid shipping when deliveries may be delayed into weekends.
UPS 2026 Holiday Operations Schedule - FedEx 2026 Holiday Operations Schedule
Monday, January 19th – Martin Luther King, Jr. Day UPS is closed, but we will still be shiping FedEx Express packages. Normal shipping resumes Tuesday, January 20th for both UPS and FedEx.
Monday, May 25th – Memorial Day No shipping. We are closed for the holiday.
- FedEx Express only shipping resumes Tuesday, May 26th.
- UPS orders placed on/after May 19th will ship Monday, June 1st.
Saturday, July 4th – Independence Day💥Normal shipping schedule.
Monday, September 7th – Labor Day No shipping. We are closed for the holiday.
- FedEx Express resumes Tuesday, September 8th.
- UPS orders placed on/after September 1st will ship Monday, September 14th.
Thanksgiving Week (November 23rd–27th) No shipping. Shipping resumes Monday, November 30th.
Christmas🎄 & New Year 🎆 Holiday No shipping from Monday, December 21st through New Year.
- Final shipping day before Christmas: Tuesday, December 15th.
- Shipping resumes Monday, January 4, 2027.
UPS Transit Map
FedEx Transit Map
Unfortunately, we do not ship to Washington State given the lengthy ground transit time, as well as the high cost to register each of our products with the State.
