Shipping Information
A Message From Our Team: Thank you for trusting Hare Today with your pet’s nutrition. Your pet’s health and safety are always our top priority—from how we make our food to how we ship it. Because most of our products are frozen and perishable, we follow strict shipping guidelines to help ensure your order arrives safely.
All orders ship from our family farm in Springboro, Pennsylvania. If you ever have questions, please reach out—we’re always happy to help.
Frozen Product Shipping
📅 Shipping Days
Frozen products ship Mondays and Tuesdays only, except during holiday weeks (see Holiday Schedule below).
📦 Order Processing & Shipping Capacity
- Minimum order weight: 10 lbs for frozen products
- Orders are processed first-come, first-served
- Orders must be placed at least one day before the next shipping day
- We ship approximately 275 boxes per day
If shipping capacity is reached, your order will be scheduled for the next available shipping day.
Example: If you place an order on Sunday and Monday is full, your order will ship on Tuesday.
💡 Helpful Tip: Orders placed by Saturday morning typically ship Monday, depending on capacity.
🚛 Carrier Options & Address Requirements
- Frozen orders ship via UPS or FedEx, selected at checkout
- A physical street address is required
- We cannot ship frozen products to P.O. Boxes
Need a Specific Ship Date?
Please note your requested ship date in the comment box during checkout. We will do our best to accommodate your request based on availability.
✈️ Shipping Methods
Available shipping options for frozen and mixed orders at checkout:
| UPS | FedEX |
|---|---|
| Ground (most affordable) | -- |
| 3-Day Select | 3-Day Express |
| 2-Day Air | 2-Day |
| Next Day Air | Overnight |
📦 Packaging & Box Sizes
| Box 📦 Size | Holds Up To |
|---|---|
| 12″ × 12″ × 12″ | 12 lbs |
| 14″ × 14″ × 14″ | 31 lbs |
| 16″ × 16″ × 16″ | 50 lbs |
📊 Packaging Performance Tips:
- Boxes stay colder when filled near capacity
- Larger orders retain cold longer
- 5 lb packages stay frozen longer than 1–2 lb. sizes
- Faster shipping reduces thawing
- Cart weight calculator available at checkout
⏳ What to Expect
1–2 Day Shipping:
Minimal thawing expected.
3–4 Day Transit and orders containing 10–30 lbs:
Some thawing may occur, especially during the summer months.
For orders 30 lbs or less traveling 3–4 days:
➜ $5 cold-pack fee is automatically applied (extra dry ice & freeze packs added)
We cannot guarantee 100% frozen arrival, but we never ship products we believe would arrive unsafe.
If food is slightly softened but still cold, please refer to our Shipping FAQ for safe handling guidance.
💰 Saving Opportunities
- $0.50/lb. discount on 5 lb. ground products (reflected online)
- Fill a 50 lb box and select UPS Ground to receive up to a 35% shipping discount
When Will My Order Arrive?
Delivery timing depends on:
1️⃣ The day your order ships
2️⃣ The shipping method selected
3️⃣ Carrier transit time
Example: If your order ships Monday via 2-Day service, it should arrive Wednesday.
Please note: Transit time does not include the shipping day.
❄️ 4-Day Winter Shipping
Available only when national temperatures average 40°F or colder.
- Ships Mondays only
- Orders must be placed by Saturday
- Typically offered November–April (weather dependent)
- Announced via our website, blog, and social media
Non-Frozen Product Shipping
Orders containing only non-frozen items ship:
- Monday–Thursday
- Via USPS Priority, UPS, or FedEx (we choose the best option)
- Flat shipping rate: $11.50
- No minimum or maximum quantity required
Non-frozen items include treats, supplements, bedding, essential oils, toys, and freeze-dried products.
Shipping & Production Schedule
Work week: Monday–Thursday
Hours: 6:00 AM – 4:00 PM
- Shipping is our focus on Mondays and Tuesdays
- Production follows Tuesday afternoon–Thursday
2026 Holiday Schedule
Our holiday shipping schedule is based on carrier availability and food safety. To prevent perishable shipments from being delayed into weekends, we avoid shipping when carrier schedules increase risk.
UPS 2026 Holiday Operations Schedule - FedEx 2026 Holiday Operations Schedule
Monday, January 19th – Martin Luther King, Jr. Day UPS is closed, but we will still be shiping FedEx Express packages. Normal shipping resumes Tuesday, January 20th for both UPS and FedEx.
Monday, May 25th – Memorial Day No shipping. We are closed for the holiday.
- FedEx Express only shipping resumes Tuesday, May 26th.
- UPS orders placed on/after May 19th will ship Monday, June 1st.
Saturday, July 4th – Independence Day💥Normal shipping schedule.
Monday, September 7th – Labor Day No shipping. We are closed for the holiday.
- FedEx Express resumes Tuesday, September 8th.
- UPS orders placed on/after September 1st will ship Monday, September 14th.
Thanksgiving Week (November 23rd–27th) No shipping. Shipping resumes Monday, November 30th.
Christmas🎄 & New Year 🎆 Holiday No shipping from Monday, December 21st through New Year.
- Final shipping day before Christmas: Tuesday, December 15th.
- Shipping resumes Monday, January 4, 2027.
UPS Transit Map
FedEx Transit Map
Unfortunately, we do not ship to Washington State given the lengthy ground transit time, as well as the high cost to register each of our products with the State.
